Return & Refund Policy

At Sharkteelix, we strive for customer satisfaction. If you’re not happy with your purchase, returning it is simple. Just send the item to our return address at 928 Acres Dr, Exeter, CA 93221, USA.

We’ve designed our return and refund process to be as hassle-free as possible.

Return Guidelines

  • Damaged, defective, or incorrect items: Contact us within 3 days of receiving your order to request a return or exchange. We’ll provide a prepaid shipping label for your convenience.
  • Other returns or exchanges: You have 10 days from the delivery date to initiate a return. Items must be in their original condition, including packaging, tags, and accessories. You can start the return process through our website or via email.
  • Exclusions: Personalized, custom-made, and final sale items cannot be returned or exchanged. Return shipping costs (except for defective items) are the responsibility of the customer.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be issued to your original payment method within 7-10 business days, and you’ll receive a confirmation email.

  • After 10 days: For defective items, we can offer a repair or replacement instead of a refund.

Late or Missing Refunds

If your refund hasn’t been processed:

  1. Check your bank account.
  2. Contact your credit card provider for updates.
  3. If the issue persists, email us at contact.sharkteelix@gmail.com for further assistance.

Exchanges

We replace defective or damaged items. To request an exchange, email us at contact.sharkteelix@gmail.com and send the item to 928 Acres Dr, Exeter, CA 93221, USA.

Gift Returns

  • If the item was marked as a gift, you’ll receive store credit for the return value.
  • If the item wasn’t marked as a gift, the refund will be issued to the original purchaser, who will be notified of the return.

Return Shipping

To return an item, mail it to 928 Acres Dr, Exeter, CA 93221, USA. Return shipping costs are non-refundable and must be covered by the customer.

For items valued over $75, we recommend using a trackable shipping service to ensure safe delivery. Please pack the item securely and include the original invoice.

Once we receive your return, we’ll inspect it and process the refund or exchange accordingly.

For any questions, feel free to reach out to us—we’re happy to help!